All products produced and commercialized by RochaCarvão are covered by a guarantee of the EU against manufacturing defects of 2 years. In case the product purchased presents shall notify RochaCarvão, informing the date of the of your purchase, the invoice number and the description of the anomaly. The costs of sending products to the within the warranty period shall be borne by the RochaCarvão whenever it is confirmed that the complaint is justified. Upon receipt of the product on RochaCarvão, we will carry out the technical verification, in any lack of conformity in the scope of the guarantee, the product will be sent for repair. It will be sent later to the Client for his address without any cost.
If technicians detect signs of (eg, drop, etc.) the customer will be contacted to indicate whether the product is to be repaired, the costs will be borne by Customer.